Go into the Episodes menu and tap Restore. Restart your device and launch the game. 
Completely close the game app and shut down your device for 5 minutes. If you purchased the original Multi-Pack (Episode 2-5 only): Follow the same steps to restore other episodes you previously purchased.įollowing these steps will look similar to the images above. That episode will change from 'Buy' to 'Get.' Please tap the 'Get' button to begin downloading that episode. For example, if you purchased Episode 2 separately, tap the 'Buy' button for Episode 2. Tap the 'Buy' button for one of the episodes you have previously purchased. If you purchased individual episodes separately: The following images display what you will see when you follow the above steps: The episodes will change from 'Buy' to 'Get.' Please tap one of the 'Get' buttons to begin downloading that episode. After the purchase is completed, you will receive message stating that you already own the content and if you would like to download it again for free. Check again that your device is logged into the correct Apple account, enter your account password, and tap Buy when you are prompted to. Proceed through the entire purchase path. Tap the 'Buy Now' button for the Multi-Pack on the right side. 
Download and install the free Episode 1 base app from the App Store.Make sure your device is logged into the same Apple account you used to make your initial purchase.If you purchased the new Multi-Pack (Episodes 2-5 with 400 Days): IF YOU ARE NOT SURE WHICH STEPS TO FOLLOW, PLEASE CONTACT OUR SUPPORT TEAM FOR ASSISTANCE. FOR EXAMPLE, IF YOU PURCHASED THE MULTI-PACK, DO NOT SELECT AN INDIVIDUAL EPISODE, OR THIS WILL RESULT IN YOU BEING CHARGED AGAIN. PLEASE ENSURE YOU ONLY FOLLOW THE STEPS FOR THE EXACT ITEM YOU ORIGINALLY PURCHASED. Please scroll down until you find the steps for which items you originally purchased. If you've already purchased the full game and tapping the Restore button does not restore your purchases after reinstalling, we have the following workarounds that can restore prior purchases without using the Restore button or being charged a second time. You may see the percentage stall at 99%, but please be assured that the download is continuing in the background and will change to 100% once the download is actually complete.
Please note the download percentage may not be an accurate indicator of how much is actually downloaded.
Launch the game and try downloading episodes again. Ensure the Apple account you are logged into on your device is the same account you used for your original purchase. Reset your modem/router to refresh your internet connection. Fully close all apps on your device, then shut off your device for 5 minutes to clear the cache. Please try these steps if you're experiencing download issues:
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